Heard of a Quality Management System but not sure if you’ve got one – or need one? We look at what a Quality Management System (QMS) is, what’s involved, and how it helps organisations meet the quality standards for products and services that customers expect.
Quality, in relation to products or services can essentially be defined as the degree of excellence in that product or service and how it meets a customer’s expectations. Every customer will have their own definition or perception of quality.
A QMS is the customer focused structure, processes, procedures, and resources needed by an organisation to implement, maintain and continually improve the management of quality throughout the entire organisation. QMS is a global standard that management can implement across any industry, location or business.
Implementing a QMS benefits every aspect of a company’s performance. Meeting the customer’s requirements helps to instil confidence in your organisation. This in turn increases your organisation’s competitive edge, leading to higher customer satisfaction. Ultimately, this leads to more customers, sales and repeat business. As a manager you can meet your organisation’s requirements, ensuring compliance with legal requirements, regulations and provision of products and services in the most cost and resource-efficient manner. Therefore, creating provision for expansion, growth, and profit.
These benefits offer additional advantages for company management, specifically: helping to communicate a readiness to produce consistent results; enabling a more efficient use of time and removing a need for micro-managing processes and personnel, reducing costs; ensuring that processes are accurately defined, documented and controlled; improving employee satisfaction and retention rates; and continually improving the organisation’s offerings.