A certified QMS requires certain types of documents. The documentation requirements of ISO 9001 certified Quality Management System are outlined on the ISO website.
These documents are invaluable to management by:
- providing a clear overview of the company operations
- providing a better understanding of the QMS
- promoting consistency in processes
- addressing supplier management, training management, change management, risk management and compliance management
- showing the evidence of achieving goals and objectives
QMS documents are essentially structured in the following way:
Quality Policy: the WHY declaration statement from the organisation, showing its commitment to quality and continual improvement
Quality Manual: is a WHO, WHEN and WHERE of your QMS scope, with the structure and content fitting your organisation depending on size and complexity of your operations and the expertise of your employees
Quality Procedures: also the WHO, WHEN and WHERE in any format or structure, whether narrative or illustrative
Quality Instructions: the HOW which can be part of a quality procedure or referenced in the procedure and generally in the same structure as the procedure
Quality Records: the EVIDENCE that the processes are completed as per the Procedures and Instructions documents
Properly structured documents will make business operations much easier for both management and employees.