Needing to diversify into more stable markets and secure larger government contracts, the business knuckled down and got certified in just six weeks. And the benefits have flowed from there.
Why ISO?
Owner Mitch Ham knew that if they were going to secure government work, ISO certification would be a necessity. Having the idea in the back of his mind for over a year, he eventually decided it was time to pull the trigger and get certified. They turned it around quickly, taking just six weeks to achieve certification. For a plumbing business, being ISO certified is relatively rare – giving MJH an advantage over their competitors.
How they benefited
The process of certifying their management systems has brought the business more benefits than they originally expected – providing a solid structure as they grow. With larger clients including Defence and TAFE NSW, having these systems has been imperative.
I'm using it as structure for the business, for bringing in new systems and procedures. It's a good backbone.
– Mitch Ham, Owner, MJH Plumbing & Trades
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